Effective Date: 20 March 2026

Welcome to Nicky Noodles (www.nickynoodles.com and www.nickynoodles.com.au). These Terms and Conditions govern your use of our websites and the purchase of our products, including children’s books and related merchandise. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before proceeding.

Nicky Noodles is a proudly independent children's publishing brand creating inspirational books for young minds aged 3–8, with a mission to spark smiles and nurture self-belief in every child.

1. Acceptance of Terms

By using the Nicky Noodles website (the 'Site') or purchasing any products from us, you confirm that you are at least 18 years of age (or have the consent of a parent or guardian) and that you accept these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our Site or services.

2. Products and Orders

2.1 Product Descriptions

We take care to ensure all product descriptions, images, and details on our Site are accurate. However, we cannot guarantee that all information is error-free. Product images are for illustrative purposes only and may vary slightly from the actual item received.

2.2 Placing an Order

When you place an order through our Site, you are making an offer to purchase the selected product(s). All orders are subject to availability and acceptance. We reserve the right to decline or cancel an order at any time for reasons including but not limited to:

• Product unavailability or stock limitations
• Pricing or description errors on the Site
• Payment authorisation issues
• Suspected fraudulent activity

You will receive an order confirmation by email once your order has been accepted.

2.3 Pricing

All prices displayed on the Site are in Australian Dollars (AUD) unless otherwise stated, and include applicable taxes. Shipping costs are additional and will be clearly shown at checkout. We reserve the right to change prices at any time without prior notice, but any changes will not affect orders already confirmed.

3. Payment

We accept payment via the methods displayed at checkout. By submitting payment details, you confirm that you are authorised to use the payment method provided. All transactions are processed securely through our third-party payment providers. Nicky Noodles does not store your full payment card details.

4. Shipping and Delivery

4.1 Delivery Timeframes

We aim to dispatch all orders within 3–5 business days of payment confirmation. Estimated delivery timeframes will vary depending on your location and the shipping method selected. These timeframes are estimates only and are not guaranteed.

4.2 Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. For international orders, additional customs duties or taxes may apply and are the responsibility of the recipient.

4.3 Lost or Damaged Goods

We take great care in packaging our products. If your order arrives damaged or is lost in transit, please contact us at the details below within 14 days of the expected delivery date. We will work with you to arrange a suitable resolution, which may include a replacement or refund.

5. Returns and Refunds

5.1 Change of Mind

We accept returns for change of mind within 14 days of delivery, provided the item is in its original, unused condition and original packaging. Return shipping costs for change-of-mind returns are the responsibility of the customer.

5.2 Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 14 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs, at no expense to you.

5.3 How to Request a Return

To initiate a return, please contact us via our Contact page at www.nickynoodles.com/contact with your order number, a description of the issue, and relevant photographs where applicable. We will respond within 3 business days with instructions.

6. Intellectual Property

All content on the Nicky Noodles website and within our publications — including but not limited to text, illustrations, characters, brand name, logos, and the Nickynoodles trademark — is the exclusive intellectual property of Nicky Noodles and is protected by Australian and international copyright and trademark laws.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any of our content without prior written permission. Unauthorised use of any Nicky Noodles intellectual property may result in legal action.

7. Website Use

7.1 Acceptable Use

You agree to use the Nicky Noodles websites only for lawful purposes and in a manner that does not infringe the rights of any third party. You must not:

• Use the Sites in any way that could damage, disable, or impair its functionality
• Attempt to gain unauthorised access to any part of the Site or its systems
• Upload or transmit any harmful, offensive, or unlawful content
• Use automated tools (such as bots or scrapers) to access or collect data from the Site without our permission

7.2 Third-Party Links

Our Site may contain links to third-party websites (for example, online retailers where our books can be purchased). These links are provided for your convenience only. Nicky Noodles is not responsible for the content, privacy practices, or terms of any third-party site, and we encourage you to review their policies before making a purchase.

8. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, available at www.nickynoodles.com/privacy-policy. By using our Sites or purchasing our products, you consent to the practices described in our Privacy Policy.

9. Competitions and Promotions

From time to time, Nicky Noodles may run competitions, giveaways, or promotional offers. Any such activities will be subject to their own specific terms and conditions, which will be published on our Competitions page. Participation in any competition constitutes acceptance of those terms.

10. Disclaimer of Warranties

The Nicky Noodles websites and their content are provided on an 'as is' and 'as available' basis. While we strive to keep the Sites accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the Site's operation, content, or availability. We do not warrant that the Sites will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Nicky Noodles and its owners, employees, and agents shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our Sites or products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising in connection with these Terms shall not exceed the amount paid by you for the relevant product(s).

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law, including guarantees relating to the supply of goods and services.

12. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our Site will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about these Terms and Conditions, please get in touch with us:

Nicky Noodles

Website: www.nickynoodles.com

Online Store: www.nickynoodles.com.au

Contact Form: www.nickynoodles.com/contact